Questions

  • 1   Do you provide Dial-up Accounts
  • 2   Do you have a News Feed
  • 3   Do you have Game Servers
  • 4   Do you have 24/7 Support
  • 5   Do you Support Real Audio
  • 6   Do your prices include VAT
  • 7   What Happens if I use more than my allocated Bandwidth
  • 8   Need Help with cgi,php other?
  • 9   How long does it take to activate an account?
  • 10 Can I pay by cheque? (UK only)
  • 11 What Type of Servers do you use
  • 12 What link do you use to connect to the web ?
  • 13 Can I use Email Address with subdomains?
  • 14 What is my email address?
  • 15 What are the mail servers called?
  • 16 How do i setup Outlook or Outlook Express
  • 17 Do you provide Telephone Support?
  • Answers

    1 Yes on 0845.

    2.Yes. We use Obantec News Local Only News Server.

    3 No.

    4 Yes Via E-mail (Usually answered in less than 24 Hrs)

    5.No.

    6 No We are Not VAT Registered

    7 DON’T PANIC: Web pages are very small and because web browsers store local copies of graphics and other page elements you can have tens of thousands of page views per GB. The chances of going over the limit are very small.

    Each of our web hosting plans comes with a generous amount of inclusive  bandwidth each month. You can monitor your use of this from within your control  panel. In the unlikely event of you exceeding your limit we will contact you with the option of upgrading to a plan with more inclusive bandwidth (cheaper in  the long run if this is likely to be a regular occurrence) - or we can charge you £0.03p per MB for your extra usage.

    8 Try Obantec News Post in relevant group or email Support

    9. We setup your account within 8Hrs. It can take up to 24Hrs for your Domain to be assessable.

    10. Yes (and we don’t need to have it to sign you up!)

    11. Rack Mounted Pentium III. 750Mhz & Dual 1.4Ghz

    12. Multiple backbones, 30Mb of bandwidth with 155Mb on demand.

    13. No. anything@subdomain.yourdomain will not work.

    14. anything@yourdomain (Unlimited Aliases)
    Note. we do not use catchall@yordomain anything@ is the alias you want to use.
    Defaults are webmaster@ and postmaster@
    example add alias fred to recieve fred@yourdomain
    harry@yourdomain will not be received without the alias harry!.
     

    15. Incoming mail server mail.yourdomain.co.uk

    Outgoing mail server Use your dial-up SMTP relay server
    first or mail.yourdoamin.co.uk (The latter depends on your dial-up allowing you to Relay.)

    16. See www.obantec.net/outlook/

    17. Yes! 0845 458 3121 Support/Sales (this is now a requirement under EEC/DTI Directives.)